Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to infoleatherclan@gmail.com
Pre Sale Questions
We primarily use full-grain and top-grain leathers for jackets and bags, and specialty veg-tanned leathers for items that develop a rich patina. Each product page notes the specific type of leather used.
Yes, all our products are made from real leather; we don’t sell bonded or faux leather. We list the leather origin and grade on product pages where relevant.
Check the size chart on every jacket page and measure a jacket you already own for comparison. If you’re between sizes, reach out, and we’ll arrange a fit based on your height and chest measurements.
Yes, we do custom orders for jackets, knife rolls, gun cases, and more. Contact us at info@leatherclan.com with your requirements, and we’ll walk you through materials, timeline, and pricing.
Absolutely, we offer embossing and limited personalization options on many items; you can add this at checkout or request it for custom orders.
Keep leather dry, wipe with a soft cloth, condition occasionally with a leather conditioner, and avoid direct sunlight for long periods. Specific care instructions are on each product page.
Yes, particularly veg-tanned and full-grain leathers will age and develop a unique patina over time. That natural change is part of the product’s character.
No, check our return & exchange page for further information.
Minor marks are normal in real leather and part of its character; however, if you receive a defect, contact us within 7 days and we’ll help with repair, replacement, or return.
Visit our returns and exchanges page for an in-depth understanding of this topic.
Technical + Post Order Questions
Custom timelines vary by product and complexity but typically range from 3–8 weeks. We’ll give a clear lead time when you place the order.
Yes, we ship worldwide. Shipping rates and delivery times depend on destination and are calculated at checkout. Customers are responsible for local customs duties and taxes.
After shipping, you’ll receive a tracking link via email. If you don’t see it, contact our support team and we’ll locate your parcel.
We accept major credit/debit cards and selected local payment methods; payment options are shown at checkout. For wholesale or custom orders, we offer bank transfer arrangements.
Yes, we work with retailers, corporate gifting programs, and hospitality clients. Contact our wholesale team to discuss volumes, lead times, and pricing.
We source leather from reputable sources and focus on durable design to reduce waste. We’re transparent about materials and always aim to improve supply-chain ethics.
If your order hasn’t entered production or shipped, we can usually change or cancel it. Contact us immediately because timing matters.
Colors can vary slightly due to screen settings and natural leather variation. But we always show accurate photos and note any expected differences in descriptions.
We use solid brass, YKK zippers, and durable hardware chosen for longevity and repairability. Hardware details are listed on product pages.
Email us at info@leatherclan.com. We aim to respond within 24 hours on business days.